StoreWorks

Terms of Service

Version 2026.1 · effective 10/11/2026. When you sign in, these terms are shown again addressed to your own company, for acceptance.

Part A — Subscribing companies and their users

1. Parties and electronic contract

  1. 1.1These Terms of Service ("Terms") are an electronic contract between StoreWorks ("StoreWorks", "we", "us") and the Subscribing Company ("Company"), together with every employee or other person to whom the Subscribing Company gives a login ("User", "you").
  2. 1.2This is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is formed by electronic means and is valid and enforceable under Section 10A of that Act. No physical or digital signature is needed.
  3. 1.3By ticking the acceptance boxes and pressing "I accept", you confirm that you have read and understood these Terms, the Privacy Notice and the Acceptable Use rules, and agree to be bound by them. If you do not agree, press "Decline and sign out" and do not use StoreWorks.
  4. 1.4A Company Administrator who accepts confirms that they are authorised to bind the Subscribing Company. Each User who accepts binds themselves personally for their own use of the platform.

2. What StoreWorks provides

  1. 2.1StoreWorks is a cloud software service ("Platform") for spare-parts catalogues, stores and stock records, purchase and manufacturing indents, work orders, service jobs, Annual Maintenance Contracts (AMC), sales records and a customer portal.
  2. 2.2StoreWorks is a technology provider only. StoreWorks does not make, sell, buy, stock, deliver, install, inspect, repair or warrant any machine, spare part or service. StoreWorks is not a party to, agent of, or guarantor for any sale, purchase, quotation, service visit, AMC or other transaction between the Subscribing Company and its customers, vendors, employees or anyone else.
  3. 2.3Where StoreWorks hosts or passes on information supplied by Users, it acts as an intermediary under Section 79 of the Information Technology Act, 2000 and follows the due-diligence duties of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
  4. 2.4The shared Global Item Master contains part details contributed by companies and reviewed by StoreWorks. It is provided for reference "as is". the Subscribing Company must check every part number, drawing number, make and photo before relying on it for purchase, fitment or sale.

3. Company responsibilities

  1. 3.1the Subscribing Company is responsible for: who it invites and what access it gives; keeping its records accurate; physical stock counts, bin locations and stock security; prices, tax, invoices and statutory filings; service quality, technician safety and machine safety at every site.
  2. 3.2the Subscribing Company must have a lawful basis, and where required consent, for every person's personal data it enters, including employees, customers, contact persons and technicians.
  3. 3.3Every User must keep their password and second-step code secret, must not share a login, and must tell their Company Administrator immediately about any suspected misuse. Actions done with a login are treated as done by its holder.
  4. 3.4Electronic approvals, acknowledgements, issues, receipts, OTP references and sign-offs made on the Platform are the Company's own business records. the Subscribing Company accepts them as binding between itself and its Users.

4. Acceptable use

  1. 4.1You must not upload, store or share anything that: belongs to someone else and you have no right to use (including OEM drawings, photos, catalogues or trade marks); is false or misleading; is obscene, defamatory, harassing or unlawful; contains viruses or harmful code; or threatens the unity, integrity, defence, security or sovereignty of India, public order or friendly relations with foreign States.
  2. 4.2You must not: try to reach another company's data; test, probe or break security; use bots, scrapers or bulk downloads beyond normal use; copy, resell or reverse-engineer the Platform; or impersonate any person.
  3. 4.3StoreWorks may remove or disable access to content, and may suspend a login or a company, when required by law, a court or government order, or when these rules are broken. Where lawful, StoreWorks will tell the Company Administrator why.

5. Subscription, fees and suspension

  1. 5.1Fees, plan limits, renewal dates and taxes are as shown on the proforma invoice and the Pricing page. GST at the applicable rate is charged in addition.
  2. 5.2If the subscription lapses or is not renewed, the company becomes view-only: records can be read and exported but not changed. Data is not deleted when access is suspended.
  3. 5.3StoreWorks may change features or these Terms. Material changes are notified in the Platform and must be accepted again before further use.

6. Your data and ownership

  1. 6.1the Subscribing Company owns the business data it enters. StoreWorks processes it only to provide, secure, support and improve the Platform, and as required by law.
  2. 6.2Under the Digital Personal Data Protection Act, 2023, the Subscribing Company is the Data Fiduciary for the personal data of its employees, customers and contacts, and StoreWorks is its Data Processor. StoreWorks acts as Data Fiduciary only for the account and sign-in data it needs to run the Platform (see the Privacy Notice).
  3. 6.3Each company's records are kept separate from every other company's records. Only part details a company chooses to contribute to the Global Item Master are shared, without its stock, prices, customers or vendors.
  4. 6.4StoreWorks owns the Platform, its software, design and the compiled Global Item Master. the Subscribing Company gets a non-exclusive, non-transferable right to use it during the subscription.

7. Security and availability

  1. 7.1StoreWorks uses reasonable security practices, including encrypted connections, company-wise access rules, invite-only accounts, strong passwords, automatic sign-out and audit trails.
  2. 7.2The Platform is provided on an "as is" and "as available" basis. StoreWorks does not promise that it will be uninterrupted or error-free. Planned maintenance is done outside business hours where practical.
  3. 7.3the Subscribing Company should export and keep its own copies of important records and printed documents.
  4. 7.4If StoreWorks becomes aware of a personal data breach affecting the Subscribing Company's data, it will inform the Subscribing Company without undue delay so that the notices required by law can be given.

8. No liability for machines, stock or business loss

  1. 8.1To the fullest extent permitted by law, StoreWorks is not liable for: machine breakdown, production stoppage or line downtime; wastage of product, film, foil or packing material; injury, accident or damage at any site; wrong, defective or counterfeit parts; stock shortages, theft or wrong counts; late delivery or service; or tax or billing errors in data entered by Users.
  2. 8.2StoreWorks is not liable for any indirect, incidental, special, punitive or consequential loss, including loss of profit, revenue, goodwill, contracts or data, even if told it might happen.
  3. 8.3StoreWorks's total liability for all claims together is limited to the subscription fees actually paid by the Subscribing Company to StoreWorks in the three (3) months before the event that caused the claim.
  4. 8.4Nothing in these Terms limits liability that cannot be limited by Indian law, such as liability for fraud or wilful misconduct.
  5. 8.5the Subscribing Company will indemnify StoreWorks against claims by its customers, vendors, employees or others that arise from the Subscribing Company's transactions, data, content or breach of these Terms.

9. Ending the service

  1. 9.1the Subscribing Company may stop renewing at any time. StoreWorks may end the service for serious or repeated breach, non-payment, or where required by law, after notice where practical.
  2. 9.2After the service ends, the Subscribing Company may ask for an export of its data within 30 days. After that, data may be deleted, except what must be kept by law or for a pending dispute.

10. Grievance Officer

  1. 10.1Complaints about content, data or these Terms can be sent to the Grievance Officer, StoreWorks: to be published on this page before commercial launch.
  2. 10.2Complaints are acknowledged within 24 hours and resolved within 15 days of receipt, or faster where the law requires.

11. Law and disputes

  1. 11.1These Terms are governed by the laws of India.
  2. 11.2Any dispute about these Terms is first to be discussed in good faith for 30 days. If unresolved, it will be decided by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue is Bengaluru, Karnataka, and the language is English.
  3. 11.3Subject to arbitration, the courts at Bengaluru, Karnataka have exclusive jurisdiction.
  4. 11.4If any clause is found unenforceable, the rest stays in force. Failure to enforce a clause is not a waiver.

Part B — Customer portal users

1. Parties and electronic contract

  1. 1.1These Customer Portal Terms apply to your company ("Customer") and each of its users when using the spares and service portal of your supplier ("Supplier"), hosted on StoreWorks.
  2. 1.2This is an electronic record and contract under the Information Technology Act, 2000 (Section 10A). By ticking the boxes and pressing "I accept", you agree to these Terms and the Privacy Notice, and confirm you are authorised to act for your company.

2. Who you are dealing with

  1. 2.1All orders, prices, deliveries, invoices, payments, warranties, service visits and AMC contracts are between your company and your supplier only. your supplier is solely responsible for them.
  2. 2.2StoreWorks only provides the software. StoreWorks is not a seller, service provider, agent or guarantor and is not liable for any part, machine, service, price, delay or payment.
  3. 2.3Prices, stock availability and visit slots shown are indicative until your supplier confirms them. Any dispute about an order, invoice, service or AMC must be raised with your supplier.

3. Your machines, requests and uploads

  1. 3.1You must register machines and enter serial numbers, locations and contact details correctly. Service history, parts used and AMC cover are recorded against the machine you choose.
  2. 3.2Photos, videos and voice notes you attach are shared with your supplier's service team so they can prepare for the visit. Do not upload anything you have no right to share, or images of people who have not agreed.
  3. 3.3Keep the site safe for visiting technicians: isolate power and air (lock-out/tag-out), provide safe access and a trained operator, and follow your factory safety rules.

4. Account use

  1. 4.1Keep your login private. Orders and requests placed from your login are treated as placed by your company.
  2. 4.2your supplier may suspend or end portal access. Your past records remain with your supplier.
  3. 4.3Do not try to see other customers' data, test security or misuse the portal.

5. Liability

  1. 5.1To the fullest extent permitted by law, StoreWorks is not liable to your company for any loss of any kind arising from the portal, including production loss, machine damage, wrong parts or delays.
  2. 5.2Nothing here limits your company's statutory rights against your supplier, or liability that Indian law does not allow to be limited.

6. Grievances, law and disputes

  1. 6.1Questions about orders, service or AMC go to your supplier. Complaints about the portal itself or personal data can go to the Grievance Officer, StoreWorks: to be published on this page before commercial launch. They are acknowledged within 24 hours and resolved within 15 days.
  2. 6.2These Terms are governed by Indian law. Disputes with StoreWorks are decided by arbitration seated at Bengaluru, Karnataka under the Arbitration and Conciliation Act, 1996. Disputes with your supplier follow the contract or invoice terms agreed with your supplier.